Refund policy

Refund & Return Policy

At LadyLuma, we want you to feel confident and happy with your purchase. If you are not fully satisfied, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The product must be in the original packaging

  • Proof of purchase or order confirmation is required

For hygiene and safety reasons, certain beauty and personal care items may not be eligible for return once opened or used.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and offer a replacement or refund where appropriate.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, orders may already be processed or shipped and cancellation may no longer be possible.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used beauty products

  • Personal care items for hygiene reasons

  • Gift cards

  • Final sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is damaged

  • The wrong item was received

  • The product is defective

We recommend using a tracked shipping service for returns.

Delivery Times

As a global dropshipping store, some orders may require longer shipping times depending on product availability and destination country.

Estimated delivery times are shown at checkout and may vary during busy periods.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: contato.ladyluma@gmail.com