Returns, Refunds & Exchange Policy
Returns, Refunds & Exchange Policy
Customer satisfaction is very important to us at LadyLuma.
Returns
Customers may request a return or refund within 7 days of receiving the product, according to applicable local consumer laws.
Return Conditions
To qualify for a return, the item must:
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be in its original condition;
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show no excessive signs of use;
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include original packaging whenever possible.
Damaged or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:
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photos of the product;
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order number;
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description of the issue.
After review, we may:
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send a replacement product;
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issue a partial or full refund;
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provide store credit.
Non-Returnable Items
For hygiene and safety reasons, opened beauty or personal care products may not be eligible for return.
Exchanges
Exchanges are only accepted in cases involving:
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manufacturing defects;
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damaged items;
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incorrect products sent.
Refund Processing
Approved refunds may take 5–15 business days to appear in your account depending on your payment provider.
Example:
If a skincare item arrives damaged, we may send a replacement free of charge after reviewing the photos provided.